WARRANTY & RETURNS
Warranty Policy:
At Right Weigh, we are committed to delivering top-notch products that perform as intended. We stand behind our commitment with confidence. Every new product manufactured or sold by Right Weigh, Inc. is backed by a 3-year warranty from the date of purchase, ensuring freedom from material or manufacturing defects. Within the initial three years of purchase, Right Weigh Inc. will, at its discretion, address product issues by correcting, replacing, or refunding the affected item in accordance with the guidelines outlined in this statement.
Please note that this warranty does not cover product problems resulting from:
1. Improper application, incorrect installation, or operation outside the approved specifications as stated in the product instruction manual.
2. Accidents, faulty suspension parts, or power surges.
3. Inadequate maintenance or repairs.
4. Abuse, misuse, or unauthorized modification.
5. Natural disasters, including but not limited to lightning strikes, floods, fires, earthquakes, etc.
Under this warranty, Right Weigh, Inc.’s liability is limited to the original cost of the product in question and does not extend to labor costs or other expenses related to installation, removal, or replacement of a Right Weigh, Inc. product. Right Weigh, Inc. does not assume responsibility or liability for any loss or damage resulting from the use of our products. Right Weigh, Inc. shall not be liable for direct, indirect, special, incidental, or consequential damages, including loss of profits or loss of time, arising from the performance of a Right Weigh, Inc. product.
We reserve the right to make improvements to product designs, construction, and appearance without prior notice. Additionally, we may discontinue support, warranty, or repair for products that we deem obsolete or for which repair parts are no longer available. No employee or agent of Right Weigh, Inc. has the authority to modify the terms of this warranty without the express written permission of Right Weigh, Inc.
Please contact Right Weigh, Inc. before uninstalling any product suspected of failure. Our support team may engage in troubleshooting efforts to determine if the product is eligible for coverage under this warranty policy. If the product has been uninstalled and troubleshooting cannot be performed, the product in question must be returned to Right Weigh, Inc. for inspection before warranty eligibility can be determined.
To initiate a return, repair, or replacement of a product, you must obtain a Return Merchandise Authorization (RMA) number. This number is required before any product can be returned. Please contact our Customer Service at 503-628-0838 to obtain an RMA number or send an email to rwls@rwls.com.
Third Party extended warranties are not recognized or accepted as valid forms of coverage by Right Weigh, Inc. If you have purchased or obtained an extended warranty from a third-party provider, you must contact the provider for any claims outside of the standard 3-year warranty offered by Right Weigh, Inc. We encourage you to review the terms and conditions of your extended warranty to fully understand its limitations and scope. Right Weigh, Inc. does not extend warranty coverage to any product refurbished by a third-party reseller.
Return Policy and Authorization:
Before returning any product, please obtain a Return Merchandise Authorization (RMA) number by calling customer service at 503-628-0838 or emailing rwls@rwls.com.
Include the RMA number or a printed copy of the RMA with the returned product. Shipping costs for returns must be prepaid by the customer unless otherwise specified by Right Weigh, Inc. Ensure the items are securely packed to prevent damage during shipping and consider insuring against possible damage or loss. Right Weigh, Inc. will not be liable for damages resulting from inadequate or careless packing or loss during transit.
Credit/Refund:
a. Only applies to new, unused products in their original packaging.
b. Must be returned within 60 days of original purchase to receive full credit.
c. New, unused products returned after 60 days from original purchase are subject to a 10% restocking fee.
d. Returns are not accepted beyond 180 days from original purchase date.
Right Weigh Inc. will issue credit or a refund after evaluating the returned product. Whether the original purchaser receives a credit or refund is at Right Weigh Inc.’s discretion.
Warranty Repair or Replacement
a. Applies to products with material or manufacturing defect within the period defined by the warranty policy.
b. Must be able to provide proof of purchase date.
c. Before uninstalling the product, contact customer service at 503-628-0838 or email rwls@rwls.com for required troubleshooting.
Right Weigh, Inc. will evaluate the returned product(s) at no charge. If the product is determined to be under warranty, it will be repaired or replaced with equivalent product(s).
Right Weigh, Inc. will cover the cost of shipping the warrantied product back to the customer using a shipping method of our choosing, equal to or faster than the method used by the customer. For products or parts not covered by warranty, repair or replacement will be done at the customer’s expense upon authorization.
We appreciate your understanding and cooperation in adhering to our warranty and return policy. If you have any further questions or require assistance, please don’t hesitate to contact our Customer Service at 503-628-0838 or rwls@rwls.com.
